Studio Exhilarate
GEELONG'S HOME OF BUNGEE 

STUDIO EXHILARATE PTY LTD - Studio Terms and Conditions As a student, you acknowledge that you have read and understood the following terms and conditions and agree to be bound by them.We reserve the right to makes changes to the terms and conditions at any time and if we do, we will notify you by email The most current terms and conditions will be available on our website www.studioexhilarate.com.au as well as displayed in studio.1. HEALTH AGREEMENTYou agree you are in good health when joining our studio and have told us of any injuries, issues or illness you may have. You agree to obey by all government guidelines issued in and around Public Health. You agree to not enterthe studio if you are feeling unwell, have a contagious illness or medical condition which may put any other students, instructors or guests at risk.In the event of a personal injury, you agree to cover all costs, including but not limited to ambulance transportation.You agree to allow us to make all decisions, based on what we deem necessary, to protect your health and welfare in the event of an emergency.2. MEMBERSHIPSOur current membership offers are advertised on our website and on the groovio website & groovio app.Memberships can be purchased via the groovio website or groovio app. You are required to create an account with groovio to purchase a membership.2.1 MEMBERSHIP AGREEMENTBy purchasing a membership, you agree to be bound by the terms and conditions of Studio Exhilarate as well as the conditions of the direct debit service agreement & groovio. You must ensure you are aware and understand all terms and conditions.2.2 MEMBERSHIP COMMENCEMENTYour membership will commence on the day of sign up or as specified on your membership and continue until such time of cancellation.2.3 MEMBERSHIP PAYMENTSYour payments will be automatically scheduled upon sign up and the first payment will be debited at the time of booking unless specified otherwise. Membership payments are processed via groovio and will be debited weekly. Bank statements will show GROOVIO as the merchant. You are responsible for any payment processing fees charged by groovio.2.4 MEMBERSHIP MINIMUM TERMUpon initial sign up, you agree to a commitment of 1 term (10 Weeks) for our Pole, Silks or Lyra memberships.Bungee & Fitness Membership minimum term is 14 days.2.5 MEMBERSHIP FOUNDING 40 MEMBERSIf you have signed up to a Founding 40 membership, you will be eligible for that price for life until you cancel your membership. All policies relating to suspension and or cancellation will apply as standard. However, if you cancela Founding 40 membership and wish to rejoin at a later date, you will not be eligible to rejoin at the Founding 40 price and will have to select from one of our current membership offers.2.6 MEMBERSHIP UPGRADESYou may upgrade your membership at any time by notifying us in writing by using our membership changes form.The form is available by emailing info@studioexhilarate.com.au2.7 MEMBERSHIP DOWNGRADESYou may downgrade your membership after the initial minimum membership term has been met.10 weeks (1 term) for Pole, Silks & Lyra14 days for Bungee & Fitness.To downgrade your membership you are required to provide written notice (by emailing us the membership change form) no less than 14 days before the end of the current term.Downgrades will only be processed at the end of a term - no mid term downgrades are permitted.If notice is received less than 14 days before the end of the current term the downgrade will not be processed until the completion of the next term and term fees are payable.A minimum of 14 days notice is required to downgrade any Bungee or Fitness membership.Please see the membership changes forms for detailed terms and conditions.The form is available by emailing info@studioexhilarate.com.au2.8 MEMBERSHIP CANCELLATIONYou may cancel your membership after the initial minimum membership term has been met.10 weeks (1 term) for Pole, Silks & Lyra14 days for Bungee & Fitness.To cancel a membership you are required to submit (via email) a completed and signed Membership Change Form no less than 30 days before the end of the current term. Members can request a copy of the form by emailing the studio.Cancellations will only be processed at the end of a term - no mid term cancellations are permitted.If notice is received less than 30 days before the end of the current term the cancellation will not be processed until the completion of the next term and term fees are payable.PLEASE NOTE: Submitting a cancellation request through Groovio does not automatically cancel a membership. Memberships will remain active until the completed cancellation form has been received and processed as per the above process.2.9 MEMBERSHIP CANCELLATIONS/SUSPENSIONS – ILLNESS OR INJURYIf you become ill or injured and require immediate cancellation or suspension of membership please contact the studio to inform us via email info@studioexhilarate.com.auDepending on the individual circumstances, we may require further documentation (e.g.: a medical certificate) to be provided along with the standard change of membership form.2.10 MEMBERSHIP SUSPENSIONYou may suspend your membership throughout the year by giving us 14 days’ notice.You may suspend a membership for a minimum of 2 weeks up to a maximum of 4 weeks at a time and for 8 weeks total in a calendar year. Any further time off will require a cancellation of your membership to be made and you are welcome to resign up when you return. If suspending due to illness or injury please see above item 2.9To suspend your membership you must provide a completed and signed membership changes form available by emailing info@studioexhilarate.com.au2.11 MEMBERSHIP REFUNDSWe do not offer refunds on memberships.2.12 MEMBERSHIP ARREARSWhen a membership payment fails, you will be placed in a 7-day Grace Period to allow time for payment completion.If payment has not been made by the end of the 7-day grace period:* You will be automatically removed from all class bookings & unable to book new classes* The system continues your membership and will attempt to collect the owed amount, along with any future payments2.13 MEMBERSHIP TRANSFERSMemberships are not transferable.3. CLASSESYou agree to download and use our class booking app, groovio for all class bookings.You agree to adhere to the terms and conditions set out by groovio.3.1 CLASS BOOKINGSYou agree to book your classes through groovio each 10 week term for Pole, Silks & Lyra and each 2 weeks for Bungee and Fitness Timetable Classes. Class bookings will be on a first in basis.3.2 CLASS CANCELLATIONS BY STUDENTSYou agree to give us a minimum of 10 hours notice to cancel a class booking.Should these requirements not be met then you will forfeit your class and will not be eligible for a makeup.All class bookings must be cancelled via groovio.3.3 LATE CLASS CANCELLATIONS & NO SHOWSIf you cancel a booking with less than 10 hours until the class starts you will incur a Late Cancellation Fee.If you do not attend class and do not cancel the booking in groovio you will incur a No Show Fee.The Late Cancellation Fee & the No Show fee is $10.You will be notified in the groovio app when cancelling if the fee will be charged. The fee will be added to your account and charged in their next billing cycle.3.4 CLASS CANCELLATIONS BY THE STUDIOWe reserve the right to cancel or make changes to classes, timetables or instructors at any time.Where possible, notice will be provided via email and/or Groovio Chat.If a class is cancelled by the studio, members will be issued with a class credit to use at a later date.No refunds will be given.3.5 CLASS MAKE UPSAll make up classes for Pole, Lyra & Silks must be arranged before the end of that current term and will need to be arranged with a team member from the studio. No swapping of apparatus.4. FUNCTIONSFunctions for larger private groups are available to book outside of the scheduled timetable classes.Functions are subject to a minimum spend and a deposit is required to secure the booking date & time with the balance payable on the day of the function.4.1 FUNCTION OFFERSWe offer a variety of function packages. Please head to our website www.studioexhilarate.com.au to see the function packages we offer. Functions can only be organised by emailing the studio info@studioexhilarate.com.au4.2 FUNCTION DEPOSITAll functions will require a deposit to be paid to secure your date and time within 2 weeks of the initial tentative booking. The remaining balance will be due on the day of your event. Function fees and deposits will vary based on function package - all options & prices will be provided upon contacting the studio.4.3 FUNCTION CANCELLATIONA minimum of 4 weeks’ notice is required to cancel or reschedule a function. A refund of the initial deposit minus a $100 cancellation fee will be refunded should you not be able or willing to reschedule your event booking.5. PRIVATE SESSIONSPrivate sessions can be booked for between 1 to 5 people are available to book outside of the scheduled timetable classes. Please contact the studio via email to book a private session.5.1 PRIVATE SESSION DEPOSITA non-refundable booking fee of $35 for the studio hire is to be made at the time of booking. The remaining balance to be paid before the session begins.5.2 PRIVATE SESSION CANCELLATIONSIf you need to cancel or reschedule your private session, 24 hours’ notice is required and must be communicated via email to info@studioexhilarate.com.au.Personal messages to instructors are not acceptable.6 GROOVIO APPStudio Exhilarate uses groovio to manage memberships and bookings. www.groovio.com.auWhile using the groovio app/website you agree to adhere to their terms and conditions.6.1 GROOVIO BOOKINGSBookings can be made via the groovio website www.groovio.com.au or the groovio app (available on app stores)You are responsible for all class bookings, you must book via groovio to attend a scheduled class, only students booked in will be admitted to attend a class.7. AGE REQUIREMENTSAll Pole, Lyra & Silks classes are for ages 16 and over with parental consent needed until age 18We have teen and children’s classes available for those under 16 years of age.Bungee and Fitness Classes require a minimum age of 16 with parental consent needed until age 18.8. PHOTOGRAPHY AND VIDEOGRAPHYYou understand that any photos or video taken by Studio Exhilarate can and may be used for promotional purposes on our website and/or social media.Should you wish this to not happen you will need to inform us in writing via email info@studioexhilarate.com.au.8.1 STUDENT FILMING POLICYYou agree to adhere to the Studio Exhilarate Filming Policy outlined below:Students are permitted to take photographs & video inside the studio when practicing or learning a trick.To protect the privacy of other students & instructors and the Intellectual Property of the Studio, when capturing video or images in the studio the following guidelines must be followed:Ensure no other student or member is identifiable in the background of your photograph/videoPhotographs & video must not be taken if the instructor is spotting you or another studentPhotographs & video must not be taken during teaching, demo’s, or instructor explanationAvoid taking photographs & video in crowded classes where it’s hard to film without capturing others. We want all students to feel safe, supported, and comfortable so please respect that not everyone wants to be filmed (especially beginners).If you’re unsure if it is appropriate to take photographs & video in class please ask your instructor first before filming.8.2 VIDEOS BY STUDENTSYou agree you must not video an entire class or when the instructor is giving directions to the class.You understand that any videos taken of your progress can be uploaded to social media however, no instructor/student must be seen or heard without permission.9. STUDENT PROPERTY AND VALUABLESYou are responsible for any personal property you bring inside the studio. Studio Exhilarate will not be liable for any loss or damage which may occur to your personal property while in the studio.You agree not to bring inside the studio any dangerous or illegal items.Storage cubes are provided inside the studio for storage of personal items during classes.10. JEWELLERYJewellery is not permitted to be worn while on any aerial apparatus (Lyra, Pole or Silks).Jewellery has the potential to damage our equipment and cause injury to students.If you wear jewellery to class you will be asked to remove it before using an apparatus.11. DRUG AND ALCOHOL CONSUMPTIONYou agree to not be under the influence of any drugs of dependence or alcohol while in our studio.You agree not to bring alcohol or other illicit drugs on to the studio premises.Students suspected of being under the influence of any drugs of dependence or alcohol may be asked to leave the premises.12. INTELLECTUAL PROPERTY & COPYRIGHTYou agree you will not use our syllabus, class content or workshop content (including but not limited to moves, routines, combos or tricks) to teach any other person - in or outside of the studio.Syllabus, class content, workshop content and all related printed or digital documentation is the physical and intellectual property of Studio Exhilarate and is protected under the Copyright Act 1968.13. CLASS PARTICIPATIONYou agree that you are participating at your own risk.You agree to not attempt any exercise, trick, move etc. that you have not be taught without your instructors’ permission or anything that is deemed by your instructor to be out of your capability.You agree to treat all instructors, team members and other students with respect and follow all directions from the studio staff to ensure the safety of all members and staff.14. WARM UP POLICYEach class begins with a warm up. Warm-up’s are important for preparing your body to safely exercise, if a student misses the warm-up they will not be able to safely participate in class.You agree that if you are more than 5 minutes late to class then you will be asked to rebook into another class as per the make up class policy.15. POLICIESYou are aware that it is your responsibility to read and understand all terms and conditions provided to you by Studio Exhilarate and our booking company Groovio. Policies are subject to change at any time by the studio.16. PERSONAL INFORMATIONIt is your responsibility to ensure your personal details are current and up to date including bank details.For information about how we collect and manage your personal information please see our Privacy Policy (Appendix 1)17. COMMUNICATIONYou agree that all communications to the studio are to be made via email info@studioexhilarate.com.au or groovio chat.You agree you will not communicate with Studio Exhilarate staff members via personal or social media channels.The private Studio Exhilarate Members facebook group is open to all members to join. By joining you agree to adhere to any facebook or meta policies regarding content & behaviour as well as the group rules.You agree to use the group as a forum for studio related updates and will refrain from using explicit language, engaging in hate speech, bullying, intimidation or harassment and sharing any images, audio or text that is illegal, illicit or subject to copyright restrictions.You agree not to share any information from the group with any party not a member of the group, this includes screen shots and screen recordings, or saving of images and videos shared in the group.Updated 16/07/2026